Service & Support
Customer Requests
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Contact Us
Headquarters

Email: G_ESS.Service@jinkoess.com

Tel: 4008608878

Middle East and Africa

Email:ESS_Aftersale.MEA@jinkoess.com

Tel:—

Europe

Email:bess_service.eu@jinkoess.com

Tel:—

 

Asia Pacific

Email:G_ESS.Service_APAC@jinkoess.com

Tel:—

Latin America

Email:G_ESS.Service_latin@jinkoess.com

Tel:—

Japan

Email:G_ESS.Service_Japan@jinkoess.com

Tel:080-9696-0995

Australia

Email:G_ESS.Service_AU@jinkoess.com

Tel:61 1300326182

North America

Email:G_ESS.Service_USA@jinkoess.com

Tel:(888) 2988738

FAQ
Q
 Can O&M upgrading and renovation services be provided for ageing energy storage stations?
A

We provide technical upgrading services for existing energy storage stations including hidden danger inspection, BMS/EMS program upgrade, fire protection renovation, system optimization and O&M rectification.

Q
Can annual operational analysis reports be issued during the O&M period?
A

Quarterly, semi-annual and annual operational analysis reports can be provided regularly per project requirements.

Q
How often is comprehensive in-depth maintenance & inspection conducted for energy storage stations?
A

One full-site in-depth inspection annually, including battery consistency test, thermal management calibration, fire linkage inspection, electrical insulation test and overall system optimization.

Q
Is operational training provided for O&M staff after project delivery?
A

On-site practical training will be conducted after grid connection & delivery, covering system principles, daily operation, alarm identification, simple fault disposal, safety regulations and platform operation.

Q
How is spare parts supply guaranteed for projects?
A

Regional spare parts warehouses and service centers are established to stock wearing parts such as PCS components, BMS modules, sensors and fire-fighting supplies; backup spare parts are reserved on-site for large power stations.

Q
How is the arrival time of field engineers guaranteed across regions?
A

Engineers are dispatched from nearby global service networks; commonly-used spare parts are reserved in advance for remote projects to shorten handling duration.